Returns & Exchanges
At Cool Bamboo, we want you to sleep soundly on your new bedding, which is why we offer a 30-day trial period on all our home essentials. If you are not completely satisfied with the comfort or quality of your bamboo products, we provide a straightforward return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the bamboo linens in their original packaging or a secure box to ensure they are protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing